Training & Customer Experience Manager

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

REPORTS TO: Director of Marketing

PRINCIPAL RESPONSIBILITIES:

1. Implement and maintain a training strategy that engages all our learning channels for R&M and Demag US, including live training, on-demand training, self-paced learning, and system-based learning.

2. Manage, advocate for and assist in designing a distributor-focused training program and content, with support from internal resources and external vendors, for R&M and Demag US brands.

3. Manage and maintain training budget and purchases for R&M and Demag US brands.

4. Maximize usage of business analytic data, interviews, and surveys to make our distributors more successful in pulling business toward R&M.

5. Develop meaningful technical content that speaks to our distributor partners and provides them with relevant, tangible reasons to specify R&M and Demag products.

6. Coordinate with multiple stakeholders, teams, and customers to find opportunities to analyze and optimize our customer’s experience with the goal to grow our business with our existing customer base.

7. Other duties as assigned by supervisor.

• Demonstrated leadership skills
• Strong and creative communication skills
• Resiliency and ability to adapt quickly
• Ability to participate within a multi-disciplinary team as well as acting autonomously
• Strong strategic skills, with an emphasis on measuring returns on investment and sales impacts
• Bachelor’s degree in Communications, Engineering, Marketing, or equivalent required.
• A minimum of 2 to 3 years of experience in technical content development or application engineering.
• Must have well-developed PC skills and excellent verbal and written communication skills.
• Previous experience with Adobe Creative Suite, SAP, Act-On, Google Analytics, Excel, Articulate, LMS, and CRM systems is a plus.
• Must be able to coordinate multiple projects simultaneously while advancing progress on all.

• TRAVEL: Must be able to travel domestically and internationally, primarily in the US and Canada -- up to 15%.
• We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages the different backgrounds and experiences of our employees, which spurs innovation, generates creative solutions and enhances our customer relations.

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.