Company Description
Founded in 1858 and settled in Vernouillet (France) VERLINDE sells and distributes lifting solutions designed and produced by KONECRANES group, of which we are a part. Some of the many products we manufacture include electric winches and hoists.
We rely on a worldwide network of distributors which are our partners. To find out more about our product range and which industries we serve through our network please visit: Our areas of expertise - Verlinde
To support our growth as well as our customers', we are looking for a permanent Technical Support Specialist to join our Technical Support Team composed of 7 people.
VERLINDE in a few figures:
- Annual turnover: 60-65M€
- 1/3 of revenue: France (the brand’s historic market)
- 1/3 of revenue in Europe
- 1/3 of revenue in long-distance exports (Middle East, Asia, Africa and South America).
Location: Vernouillet in France, or any location in EMEA at Konecranes.
Job Description
Ensure our customers’ satisfaction by providing professional, solutions-oriented support for VERLINDE’s overhead crane projects;
- Support VERLINDE customers proactively seeking solutions in their overhead crane projects, which involves:
- Researching technical solutions that meet our customers’ needs and our product specificities;
- Preparing special quotations in collaboration with the Group’s factories support teams;
- Assisting the sales teams with special projects;
- Taking part in the launch of special orders with our factories.
- Answering technical questions from customers and end-users;
- Training VERLINDE teams and our partners on our products, sharing your knowledge in a professional and approachable manner.
You will be in daily contact with customers, field and back-office sales representatives, warranty department, and KONECRANES Group’s factories and platforms, providing them with your technical support.
This position involves travels in France and abroad (moderate). We welcome applicants from across Europe and the Middle East in countries where Konecranes operates.
Qualifications
Your profile:
- Technician/Engineer ideally trained in mechanics, mechatronics, electromechanics or electrical (industrial)
- Basic CAD knowledge/experience to modify and read drawings
- Ability to work in a team
- Autonomous and able to coordinate own work
- Intellectual curiosity and willingness to learn
- Proactive and act with a strong awareness of how your decisions and actions impact the business’s financial and strategic success
- Strong human qualities focused on customer satisfaction
- English required (written and spoken communication).
- Command of French is an advantage but not a must for applicants residing outside France
Why joining us?
VERLINDE is a French company, leader in its market, with stable growth over the past few years. You will join a dynamic team in a healthy, international growth context with genuine human values. We are looking for people who are eager to learn and grow with us, with a true team spirit.
Additional Information
Benefits:
- Possible remote work
- Strong team spirit
- International working environment
VERLINDE is committed to ensuring that all employees and job applicants are treated fairly, in an environment free from any form of discrimination.
Please ensure you send your CV in English. This vacancy is open until 10th October. We appreciate early applications, as we will start interviewing on the go, and the position is filled when the suitable candidate is found.
For any recruitment process-related questions, please reach out to Katre Laan, Global TA Team Lead via katre.laan (at) konecranes.com
