Service Technician

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

As our Service Technician, key roles and responsibilities will include:

• Installs, inspects, repairs, services, and upgrades equipment according to instructions.

• Perform scheduled maintenance on customer installations to ensure that equipment continues to perform reliably.

• Maintains accurate service records so that the performance of equipment can be monitored.

• Acts as the day - to - day interface with customers, reports faults and findings, make recommendations.

• Generates sales leads and operative quoting to the company through daily work and interaction with the customer - engages actively with the client. 

• Ensure accurate and timely administration of relevant documentation such as service or inspection reports, timesheets and orders. 

• Communicates information on equipment problems or potential enhancements timeously to the relevant persons. 

• Compile and maintain safety files as required as per regulatory, compliance and customer requirements.

• Performs all prescribed safety procedures, point of work risk assessment at every job and site.

• Adhere to safety procedures both on the company and customer premises wherever work is conducted.

• Maintain general housekeeping.

• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, Regulations and applicable company Policies/Procedures.

• To ensure compliance with the IMS, by supporting the maintenance of all Quality System procedures, administration of the internal Audit programme, corrective actions and customer feedback registers.

• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures.

• Participate in programs and assessments to improve health and safety in the workplace.

• Execute all functions in line with the applicable delegation of authority.

• Other tasks assigned by line manager

Key Job Requirements:
Qualification/Education:

• Grade 12 (NQF level 4) or related trade qualification

• Qualified artisan 

Skills & Knowledge:

• 3 - 5 years work experience in similar environment

• Read blueprints, schematics and understand technical data

• Use hand tools and trade type tools

• Experience on habour cranes

• Experience on Invertor Drives and PLC’s

• Must be able to work in confined spaces; elevated areas and at heights

• Must be able to travel locally and outside SA for operational requirements

• Proficiency with MS Office applications e.g., Outlook, Word, Excel, PowerPoint

• Thinks in terms of profit and loss

• Anticipates and responds to the needs of customers

• Takes responsibility and drives performance

• Makes timely, well informed, effective decisions   

• Builds respect and cooperation and manages conflicts constructively

• Models effective two-way communication, including feedback

• Strives for continuous learning and self-development good team spirit

• Energetic and a self-starter

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.