Service Manager

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes and Demag is committed to lifting businesses. For the last 100 years we have been serving a broad range of customers around the world. With 16,000 employees in almost 50 countries, we have an enormous global network. This means, that as an employee of Konecranes and Demag you not only have an excellent framework of support and resources but you will be part of a worldwide network of opportunities.

As a result of strong demand for our services, we are now seeking to appoint a Service Manager for our Newcastle Team in New South Wales. The Service Manager is responsible for providing leadership and directing all operational field activities and resources in order to assist the Company in achieving agreed revenue, growth, profit and operational objectives including customer satisfaction.

About the role

Day to day you will be required to:

• Direct the Service team in achieving desired outcomes and operational effectiveness, through daily activities, liaison with various departments and ensure successful completion of large projects
• Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours
• Maintain strong relationships with major customers and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services
• Plan field labour hours to maximize profitability and productivity
• Track sales leads brought in by field operatives (technicians and inspectors) and take appropriate action to help maintain customer satisfaction
• Review and approve technicians’ time in MM4 as submitted daily ensuring times submitted are accurate and can be allocated to the correct job numbers
• Plan and facilitate monthly service toolbox meetings with completion of minutes, attendance records, action plans and follow ups
• Ensure on-call and 24-hour response is available or negotiate other agreeable actions with customers.

As a confident and determined individual, you will have excellent leadership skills, and be a well organised self-starter.

Expectations of the role

• Trade qualified or Business management and/or experience in a similar role
• Minimum of 3 years industry experience in a service related position
• Intermediate computer skills with Microsoft programs including Word, Excel and PowerPoint
• Demonstrated Superior Communication skills
• In-depth knowledge of Konecranes and Demag Service Products
• Ability to plan work schedules effectively
• Strong organisational skills
• Ability to effectively and productively engage, motivate and inspire employees.

The offer

• An attractive salary package (dependant on experience) + bonus 
• Company vehicle/allowance
• 17.5% leave loading 
• Mobile phone and laptop provided
• Continuous onsite training provided 

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.