Scheduler

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

We are recruiting a Scheduler to join our team in East Kilbride.

Role Purpose   

Working in close collaboration with the Technical Co-ordinator, the Scheduler is responsible for the scheduling and dispatching of our Service Technicians, ensuring not only the timely delivery of both our agreement-based and service-based services, but also with maximum efficiency and productivity within a geographic area.

This is a highly customer orientated role with specific attention to deliver an unrivalled customer experience and as such customer communication is the single most important aspect of this role.

As part of the role, the person will also coordinate, where necessary, subcontracted services, consumables and equipment rentals.

Tasks & Responsibilities:

• Prepare, plan and schedule service requests (SR) and work packages (WP) and assign to field operatives ensuring forward and on-time planning of agreement based and service based work.
• From SR completed to approval stage, complete the approval process including customer reporting quality and progress to approved status.
• Responsible for ensuring work is delivered within the planned hours for both agreement based services & planned based services, then reviewing the planned vs actual labour and material/equipment costs prior to SR approval, escalating poor performing SRs accordingly for management review.
• Managing Technician productivity, hours management and utilisation using the Siebel Planning Board.
• As required, create Purchase Order Requests in Siebel and verify that Siebel PO request is submitted to SAP without errors.
• Proactive participation within the regular WIP meetings and implementation of actions.
• Co-ordinating of sub-contracted services and equipment, including rentals.
• Proactively monitor the delivery of material, sub-contracted services and equipment, including rentals, and update internal stakeholders as needed & complete goods receipt.

Key Skills

• Previous experience in a planning or a scheduling-related role is essential
• Highly customer oriented with excellent communication and interpersonal skills, capable of building and maintaining strong relationships both with customers and colleagues.
• Strong organisational skills with attention to detail
• Strong geographical knowledge
• Understanding of Profit & Loss
• Ability to prioritise and multi-task, whilst maintaining attention to detail in a fast-paced environment.
• Excellent problem-solving abilities.
• IT Literate

We offer: 

• Competitive salary
• Quarterly commission
• 25 days annual leave, plus bank holidays
• Contributory pension scheme, life assurance and income protection
• Employee shares save scheme
• Buy/sell holidays
• Retail, leisure and travel discounts
• Employee assistance programme
• Work with an awesome team!

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.