Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Location: Open to candidates based in any APAC country where any Port Services operates.
Reporting: Senior Director Service Frontlines
Business Unit Port Services are the one-stop, global port services partner powered by deep equipment expertise. Our range of port services starts with equipment maintenance and increases alongside any terminal's evolution, where we are continuously expanding the boundaries of our customer's operational efficiency. As our customers are global, so are we: our talented employees from more than 30 nationalities work across more than 20 countries across the globe.
We are looking for a strategic and business-minded Regional Frontline Director, APAC to lead the Port Services Frontlines in the region. Port Services operates frontline teams across Australia, New Zealand, Singapore, Malaysia, India, China, and Indonesia.
This role belongs to our Service Frontlines Business Line, which is the Port Services channel to market and create a local footprint. The Service Frontlines are responsible for customer service in their respective regions and countries, providing the first point of contact and first-class service for our customers. Each Frontline includes all necessary functions to provide the whole Services scope to the customer in their market, such as Spare Parts Sales, Field Service, Project Management, and first level customer support.
As the regional leader of our frontlines in the APAC region, you are an experienced leader with a proven track-record on leading a profitable P&L business. Your customer-centric, inspiring and collaborative approach ensures your team members are engaged to deliver the best-in-class service to our customers to support their operational efficiency.
Your main responsibilities include:
- Generating growth and improving profitability within the region.
- Identifying and implementing synergies across the region through harmonized processes, tools, and ways of working to support scalable growth within the business unit.
- Developing and implementing a regional service network that includes suppliers, customers, authorities, and other partners such as dealers and agents.
- Defining, implementing, and adjusting the regional strategy in alignment with Port Services’ goals and company values.
- Driving a strong culture of growth, collaboration, and customer‑centricity among key stakeholders and within the region.
- Developing and enhancing first‑level customer support within the region and its frontlines.
- Raising skill levels across the region in a holistic manner to support the continuous development of employees, the organization, and the business.
- Implementing and expanding the service portfolio within the region.
- Awareness of ISO 14001 and 45001 standards
Qualifications
What we expect from you?
To succeed in this position, you are expected to have:
- Master’s degree in Engineering or Business is preferred.
- 5–10 years of solid experience in the manufacturing industry within a global business environment. Experience in the ports industry is an advantage.
- Proven track record of leading a profitable, multi‑million P&L.
- Experience managing multi‑country teams within a matrix organization.
- Strong intercultural competence and experience working in international, multicultural environments.
- Excellent communication, collaboration, negotiation, and listening skills.
- Empathetic leadership style with strong determination to implement the vision and build meaningful connections.
- Demonstrated leadership capability and strong target orientation to drive results.
- Strategic mindset with the ability to analyze markets, anticipate change, and drive growth plans.
- Strong coaching abilities, with effectiveness in delegation and expectation management.
- Fluency in English; additional language skills are an advantage.
- Willingness and ability to travel globally.
Additional Information
What we offer you?
We offer you a challenging and interesting key position in our company in a global multicultural environment. You will have the possibility to be part of a dynamic business with good growth opportunities. You will provide you with continuous learning and development support and you will have the possibility to create a true impact within your region and organization.
Interested?
If we have sparked your interest, please submit your application at your earliest convenience.
Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
