Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
A new and exciting opportunity now exists for a highly driven and successful Service Manager to join the Ports Solutions team for Konecranes and Demag as the Ports Service Manager – Australia and New Zealand.
Based in Sydney, and reporting to the Oceania Sales and Service Manager, this role will see you responsible for managing the overall Service operation for the Ports business across Australia and New Zealand to ensure profitability and growth as well as developing and effectively delivering the Port Service Solutions to new and existing customers.
About the role
Day to day you will be required to:
- Lead, coach and mentor the Field Service team in all operational activities.
- Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours.
- Establish and maintain strong relationships with key customers and suppliers through regular customer visits to develop and retain loyalty with Konecranes Ports Services.
- Grow, promote, operate and maintain the Port Service Frontline including long term service and maintenance agreements as well as the establishment of a Spare Parts business.
- Plan and monitor field labour hours to maximize profitability and productivity.
- Continuously monitor key service metrics including profitability, productivity and recovery and take necessary action to improve performance in these areas.
- Identify the skills and knowledge required by the team to perform their assigned tasks and provide appropriate training opportunities to acquire these.
- Review and approve technicians’ time entries ensuring that times submitted are accurate and can be allocated to the correct job numbers.
- Plan and facilitate monthly service toolbox meetings with completion of minutes, attendance records, action plans and follow ups.
- Ensure on-call and 24-hour response is available or negotiate other agreeable actions with customers.
Qualifications
The successful candidate will possess the following skills, qualifications and experience:
- Tertiary qualification in an Electrical or Mechanical Engineering role or related discipline.
- Minimum of 5 years industry experience in a service-related management position
- Intermediate computer skills with Microsoft programs including Word, Excel and PowerPoint
- Demonstrated technical competence in Terminal Operations / Port equipment highly desirable.
- Demonstrated experience negotiating contract terms and conditions.
- Exceptional leadership skills with the ability to motivate, inspire and engage a diverse workforce.
- Ability to effectively and productively engage, motivate and inspire employees.
Additional Information
- An attractive salary package
- 20% performance-based bonus
- Fully maintained Company Motor Vehicle or Vehicle Allowance
- Training provided
Take the next step in your career with this global organisation today!
Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
