Field Service Technician

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

We are seeking a skilled and dedicated Field Service Technician to join our team in Seixal, Portugal. As a Field Service Technician, you will play a crucial role in maintaining and repairing equipment at customer sites, ensuring optimal performance and customer satisfaction.

• Perform on-site installation, maintenance, and repair of various equipment as per assigned field service jobs and maintenance schedules
• Conduct thorough equipment testing and failure analysis to improve and stabilise equipment performance
• Complete and submit detailed service reports in a timely manner for proper documentation and analysis
• Maintain allocated service tools and Personal Protective Equipment (PPE) in accordance with required EHS standards and company policies
• Upkeep service facilities and vehicles according to 5S standards, recommending repairs and servicing when necessary
• Participate in periodic service and safety training to stay updated on product knowledge and meet industry EHS statutory requirements
• Adhere to EHS procedures and standards whilst carrying out field activities
• Provide excellent customer service, addressing client concerns and explaining technical issues in a clear, understandable manner
• Travel to customer sites within the local area as required

• Certificate or Diploma in Electrical or Mechanical Engineering or a related field
• Minimum of 2 years' experience in a similar field service role
• Proven experience in equipment testing, maintenance, and repair
• Strong knowledge of EHS standards and procedures, including ISO 14001 & 45001 standards
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences
• Detail-oriented approach with a focus on accuracy and quality in all tasks
• Proficiency in using computerised maintenance management systems and preparing service reports
• Valid driver's licence and willingness to travel within the local area
• Physical ability to lift and carry equipment, climb ladders, and work in various environmental conditions
• Flexibility to work outside normal business hours when required
• Goal-oriented mindset with a commitment to meeting service targets and ensuring customer satisfaction

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.