Customer Trainer - New Berlin, WI

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION SUMMARY

The main responsibility of the KTI Customer Training Instructor involves providing both theoretical and hands-on training to Konecranes Training Institute customers who utilize overhead and mobile cranes. This instruction takes place in a classroom and laboratory setting. Additionally, the Customer Trainer collaborates with colleagues to contribute to the creation of instructional materials, ensuring they align with the evolving learning requirements of the business.

RESPONSIBILITIES:

• Conduct training sessions in a classroom and laboratory setting, ensuring engagement and knowledge retention among participants.
• Conduct occasional webinar training sessions.
• Administer assessments, quizzes, and tests to evaluate the understanding and proficiency of participants.
• Assist in developing and updating instructional materials for the technical training curriculum.
• Evaluate the overall effectiveness of the technical training program and assist in making improvements.
• Collaborate with other trainers to stay updated on industry regulations and incorporate relevant changes into the training sessions and materials.
• Adapt training materials to meet the learning needs of the business and incorporate feedback for continuous improvement.
• Complete all pertinent training session documentation to ensure prompt invoicing.
• Serve as a resource for technical questions originating from the field.
• Assist in safety training as needed.
• Perform other duties as assigned.

REQUIRED SKILLS & COMPETENCIES:
• Use of Microsoft Office applications such as Word, PowerPoint, and Excel.
• Having a current CIC, NCCER, or NCCCO certification in Mobile Crane operation a plus.
• Excellent presentation and communication skills.
• Ability to break down complex technical concepts into easily understandable components.
• Excellent presentation and communication skills.
• Ability to break down complex technical concepts into easily understandable components.
 
EDUCATION & EXPERIENCE:
• A trade school degree (or equivalent education or field experience) in an industrial subject is preferred.
• Minimum of 5 years of experience in the overhead and/or mobile crane industry.
• Proven experience as a technical trainer or in a similar role.
OTHER REQUIREMENTS:
• This position requires extensive travel up to 75% in the US and Canada.

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.