Consultant, IAM AMS

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

We are looking for “Consultant Collaboration and Communication”.  

Do you like solving problems, working on cloud and information sharing tools, and working with people from global locations, then join us. Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 17,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance.

Your key responsibilities:

• Exhibit Konecranes Core values and code of conduct into each action.
• Ticket queue management solve Incidents and Service Requests which cannot be resolved by 1st level support.
• Create and maintain the Knowledge base to have up to date instructions for efficient incident and request resolution for L1 and L2 supports. Train and mentor 1st level support when needed.
• Seek solutions and analyse unknown/ new types or more complex Incidents and Service Requests.
• Coordinate ticket resolution and troubleshooting, engage other support teams as required
• Execute required analysis steps and escalate to Level-3 support / work with Level-3 support as needed.
• Participate to Major incident process, coordinate technical incident troubleshooting, and initial user communication
• candidate should be flexible in working apart from working hours if needed only in the crisis situation of Major Incident management or scheduled activities planned for the respective project
• Analyse the repetitive Incidents, raise bugs, propose improvements, and take care of the problem management process.
• Regular validation of system Health checks using monitoring tools and determines improvement recommendations.
• Propose proactively process changes in case of bad processes or improvement opportunities.
• Generate and distribute monthly statistical reporting.
• Awareness of ISO 14001 & 45001 Standards

Competencies and Skills Required

• O365 Exchange, mailflow, NDR analyze,
• Teams administration, Sharepoint & Onerive administration and troubleshooting.
• Email security, SPAM, Phishing.
• Identity & Access Management, Splunk, Azure Entra, Intune
• O365 license management using portal and Powershell.
• O365 security & Compliance.

What should you bring? 

• Knowledge about ITIL and ITSM tool(s)
• Good knowledge on Communication & Collaboration tools.
• Analytical and problem-solving techniques
• Customer service attitude
• Communication skills – Verbal, Written
• Experience with PowerShell tool scripting.
• Microsoft certifications are a plus.
• Relevant experience with M365 environment administration and general knowledge related technologies.

Why join us?

We are a global company with history dating back to 1910 - with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you are able to use modern tools and technologies - while embracing agile methodologies and continuous learning and development.

We offer our employees e.g.,

• Insight to the IT Service Delivery.
• Training on supporting latest IT technologies in Software & cloud domain.
• Work life balance.
• Innovative and dynamic working environment.
• The support of an excellent IT Service Delivery Team.
• Possibility to work in leading crane building company with leading technology.

Interested?
If this role sparked your interest, please submit your application by x.x.20xx, at latest, on our career site. We will contact you after the application period at latest.

Have questions? Please contact the recruiting manager Essi Example via email (essi.example(at)konecranes.com) or Global Talent Acquisition Specialist kanchan.mahajan@konecranes.com.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.