Territory Operations Manager - West Territory, USA

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION SUMMARY

The Territory Operations Manager role manages multiple multi-million-dollar business units operating in 
a large, multi-state geographic area. This role serves as a critical member of the Territory Management 
Team and is expected to be driven for both professional success and advancement. 

JOB RESPONSIBILITIES:

• Oversee the safety, compliance, and profitability of all business unit operations in the territory. 
• Directly support the operations activities of all Branch and Service Managers, Service Planners, 
and Project Managers. 
• Oversee safety, productivity, and reporting accuracy of all Field Operatives. 
• Assure quality, customer satisfaction and profitability during all deliveries.
• Monitor, report, and resolve all internal and external warranty claims.
• Coordinate activities with all corporate functions operating in the territory. 
• Regularly inspect and ensure the proper operation, maintenance, repair, protection, and safety 
of all corporate assets.
• Monitor all discretionary spending of Business Units. 
• Review and supervise the quotation of all service work. 
• Participate in and assist in the preparation of District monthly financial reports and KPI review. 
• Provide any necessary support and field supervision for major projects and modernization 
activities.
• Assist Business Unit management with the recruiting, onboarding, support, and management of 
all Field Operatives.
• Perform other duties as assigned.

REQUIRED SKILLS & COMPETENCIES: 

• Demonstrated leadership experience and well-developed “people” skills. 
• Basic understanding of mechanical and electrical principles.
• Good written and verbal communication skills, and good PC skills.

EDUCATION & EXPERIENCE: 

• Bachelor’s degree or equivalent experience required.
• Minimum of five (5) years’ experience as a manager in service-related sales or operations; 
equivalent experience, education, and training will be considered.

OTHER REQUIREMENTS: 

• Must have and maintain a good driving record. 
• Must be willing to travel as required including overnight and international. Travel estimated at 
35%-50%

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.