Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Position Summary
To execute assigned service requests and assure that job execution and accomplishments results in customer satisfaction and in compliance with company safety standards, meet profitability targets, support and comply with the departments KPI’s and operational excellence goals.
Key Responsibilities/Duties
Managerial/ Supervisory Role
Functional Role
- Access assigned SRs and WPs on SLIM (Siebel Light in Mobile). Work assignments are planned by the branch (service planner or maintenance planner) and assigned to field operatives.
- Accepts work packages and enters work against the SR/WP. Review and verify Service Request details which includes SR description, internal comments, address, contact information and check and/or update asset numbers as necessary.
- Perform a Point of Work Risk Assessment prior to initiating any field work; stop and reassess if work conditions change.
- Perform and complete the work as required, documents findings and actions completed against the corresponding component or asset. Records faults/Exceptions using Risk and Recommendations method.
- Conducts and complete safety and/or visit review with the customer and customer signs off on the items reviewed on SR.
- Provide estimated labour hours and parts costs for repairs.
- Perform Safety Review and Visit Review and record next steps.
- Consult with our customers to permit informed buying decisions based on recommendations made.
- Synchronize, complete and submit all work packages.
- Awareness of ISO 14001 & 45001 Standards
Authority
Dimensions
- As per discussed and agreed on TPP and KPI targets
- KPAs and KPIs target are updated annually during TPP Target setting discussions. The targets are aligned to the four development stages introduced for continuous development: World Class, Advanced, Basic & Reactive, to facilitate benchmarking and allow better understanding of where the field operative needs to improve.
- Monthly KPI figures can be obtained from SIEBEL, the QV Report or the Power BI Report and can be discussed during the weekly toolbox meeting with the service manager.
Qualifications
Job Specifications
Skills, Knowledge & Competencies
Proficiency Level
- MS Office
- Product Knowledge
- Troubleshooting Skills
- Driving Skills
- Adhering to principles and values
- Applying expertise and technologies
Academic Qualifications
- At least a Diploma in Electrical or Mechanical with completion of apprenticeship.
- TESDA or similar certifications
Professional Experience
- At least 2 year(s) of working experience in the related field.
Additional Information
Internal Communication Purpose
- Service Manager, IS Team, IE Team Coordination, problem resolution or any other business/operational agenda.
- Planners Scheduling and coordination
External Communication Purpose
- Customers Customer care and problem resolution
Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
