Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
POSITION SUMMARY
The role of the Project Manager is to provide one point of contact for customers during new equipment warranty timeframe. Responsible to work in conjunction with Konecranes global warranty teams, engineering and sales, provide continual updates to New Equipment BU heads.
RESPONSIBILITIES:
• Read customer projects from initiation to handover. Facilitate all communication and work execution to ensure project success.
• Travel to customer sites for kickoff meetings, work checks, and handover meetings.
• Initiate and lead internal kickoff and post-mortem meetings with key stakeholders.
• Generate service requests (SR) and work packages (WP) and assign to field operatives.
• Review job costs such as labor, expense and materials. Review charge lines of completed work before sending to invoice. Maintain the service schedule for all sold work.
• Execute work plan, material requirements, and travel accommodations for assigned projects.
• Ensure all assigned open orders are scheduled or tentatively planned on the dispatch board. Ensure effective use of operative labor, maximizing direct labor in accordance with company guidelines.
• Define material requirements for each service request
• Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments.
• Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
• Process Purchase Requests through the system using established guidelines.
• Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc.
• Review and approve technicians’ time tickets as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
• Oversee routine changes to the open orders, as needed. Ensure open orders report reflects the current status of any active service work.
• Ensure time entry and expense reports are complete, accurate and approved according to company guidelines and that hours are allocated to the appropriate job and are properly classified for each warranty related service job.
• Ensure quality control program is administered in accordance with company policy.
• Participate in monthly Rush Reporting process. Report on forecasted sales values of jobs, including Percentage-of-Completion (POC) jobs.
• Follow all established safety rules and procedures, including those established by the customer.
• Other duties as assigned by supervisor.
Qualifications
REQUIRED SKILLS & COMPETENCIES:
• Must be customer-oriented, have well-developed interpersonal, communication and PC skills and be able to prioritize tasks.
EDUCATION & EXPERIENCE:
• Technical Associate’s degree or equivalent required. Bachelor’s degree preferred.
• 2-3 years planning or executing customer projects preferred. Technical understanding of cranes and technology preferred. Prior supervisory and/or leadership experience preferred.
OTHER REQUIREMENTS:
• Domestic and International travel – 25%
• Must have and maintain a safe driving record, including a valid driver’s license.
Additional Information
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
