Principal Specialist, Technical Support

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Role and Responsibility:

• Warranty and Non-Conformity Cases- Back Office Support from Jejuri Pune Office
• Technical Support and Continuous Improvement in Technical breakdown and issues. A person will provide technical support to service team as and when required. If required visit the site for further support.
• RCA (Root Cause Analysis) and Report Preparation
• Troubleshooting during breakdowns
• Travelling to sites as & when required
• Interacting with cross functional team like Branch Service Team, Engineering, Factory, Global Technical team, and Suppliers
• Technical Training – Customer and Internal. Person will provide customer training on maintenance and operation as and when required.
• Working at Height
• Awareness of ISO 14001 & 45001 standards

Professional Experience Required (Max – Min.):  6-12 Years

Knowledge & Experience Required:

• Variable Frequency AC Drives and AC Motors
• Electrical and Electronic devices like Load cell, encoders, switches, sensors, MPCB, Relay/Contactors
• Crane Application- Experience in crane industry is mandatory.
• Brakes – Thruster/DC Disc Brakes. Gear box, Wire Ropes, Drum, wheels

• Software Skills Required:

  Computer knowledge, SAP warranty Process, Siebel required & Passport Required

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.