IT Helpdesk Technician - Springfield, OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

REPORTS TO: OSS Help Desk Manager  

PRINCIPAL RESPONSIBILITIES:

The Konecranes IT Help Desk Technician will serve as a first level support contact for internal users. The position will work with a team of local as well as global Help Desk Technicians. Our mission is to drive and support process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are looking for a first contact IT Help Desk Technician, based in Springfield Ohio, to be part of a global team supporting end users both in the Americas and at times worldwide.

•      Strong IT problem solving/troubleshooting experience (software and hardware)
•      Identify, manage, escalate and resolve technical issues.
•      Ability to listen, understand and translate client requirements
•      Install and configure software, utilities, etc. to be utilized on workstations and computer networks.
•      Monitor installed systems, identify problems, and take corrective actions.
•      Experience with remote management tools
•      Demonstrated experience with Active Directory
•      Support the Wireless Mobility team in plan design, data analysis and reporting. Support the end user in all set ups including assistance with wireless account, email, applications, etc.
•      Maintains confidentially regarding information being processed, stored or accessed by end-users on the network.
•      Must be knowledgeable in best practices and IT methodologies
•      Good communication and presentation skills
•      Must understand business processes and have the ability to thoroughly understand the technology to address client’s requirements
• Performs other duties as assigned.

EDUCATION: 2-year degree in a Technical field.

EXPERIENCE: Basic understanding of Windows 7 and 10, MS Office 365, and networks. Ability to share IT knowledge and train employees at all levels within the organization. 

OTHER REQUIREMENTS: Willingness to work varied overtime, with little to no advance notice as needed by circumstance. Must possess a valid drivers’ license with a safe driving record. Fluent in English as a working language, both written and verbal; bi-lingual in Spanish or Portuguese would be a plus. Must be able to travel up to 10%

*KCN

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.