Invoicing & Collections Specialist - Springfield, OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position Summary:

Collections Specialists are responsible for invoicing within SAP, and for all aspects of collections, including resolving customer billing problems and reducing accounts receivable delinquency.

RESPONSIBILITIES:

• Review invoicing data for accuracy and ensure compliance to customer requirements.

• Complete the invoicing process within SAP.

• Send invoices to end customers.

• Maintain customer contact information and billing requirements.

• Complete customer follow-up to ensure the receipt of invoice and payment expectations.

• Follow up with customers with an outstanding AR balance.

• Provide feedback to management regarding late paying customers.

• Assist in resolving customer disputes, sometimes working with other internal groups.

• Submit invoices to customer third party billing sites as required.

• Other administrative tasks as required.

REQUIRED SKILLS & COMPETENCIES:

• Knowledge of basic accounting and office administration principles required.

• Must have well-developed data entry skills including speed, accuracy, and experience with Microsoft Office products.

• Must have professional telephone skills, good interpersonal skills and multi-tasking and prioritizing abilities.

• Excellent communication and negotiation skills.

• Must be well organized and have a high attention to detail.

• Able to work in a team or independently.

• Able to exhibit professionalism and trustworthiness.

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent required. Associate degree preferred.

• Must have 2+ years of experience in office administration and accounting related duties.

• Experience in a centralized collections environment is preferred.

OTHER REQUIREMENTS: 

• Must be dependable, willing to work additional hours, as required and be team oriented.

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.