CW Field Service Technician

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position summary:

To Perform site technical support for Installation, testing, and commissioning of various product of overhead travelling cranes, including retrofit and modernization works, within the country coverage area.

Main Responsibilities:

• To perform and support installation, testing, and commissioning of any customer order manage by site supervisor for various products of overhead cranes, including retrofit and modernization, and repair works.
• To perform and support site inspection.
• To attend and support factory acceptance test.
• To coordinate with appointed sub-contractor related to installation and commissioning works.
• To coordinate with all internal stakeholders for the successful of delivering the customer order.
• To complete and provide proper electronic and/or printed documentation utilizing the established company tools (if applicable)
• To participate in development program to improve both hard skils and soft skills
• To complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines.
• To maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution.
• To follow all established safety rules and procedures, including those established by the customer
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures.
• To participate in programs and assessments to improve health and safety in the workplace.
• To execute all functions in line with the applicable delegation of authority
• To perform other duties as assigned
• Awareness of ISO 14001 & 45001 Standards

Background & Skills:

• Minimum Vocational Senior High School Major Subject in Mechanical or Electrical or Electronics and Control or Mechatronic
• Minimum 3 (three) years field service experience in Overhead Cranes Fully equipped with SHEQ knowledge and understanding of its legislation
• Minimum Basic computer literacy on Microsoft Office
• English Language Skills will be an advantage

Behavioural Competencies:

• Behaves according to highest ethical standards
• Thinks in terms of profit and loss
• Anticipates and responds to the needs of customers
• Takes responsibility and drives performance
• Makes timely, well informed, effective decisions
• Builds respect and cooperation and manages conflicts constructively
• Models effective two-way communication, including feedback
• Strives for continuous learning and self-development

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.