Customer Service - KHA - Springfield, OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

SUMMARY

The Customer Service position is responsible for providing industry-leading customer service to our internal customers, consistent with company values and strategy.  The position focuses primarily on inter-company order tracking, order entry, and order status updates. 

POSITION DUTIES AND RESPONSIBILITIES

• Enter customer orders into SAP and handle order support activities to ensure customer needs are met completely and in a timely manner. Utilize quoting software, SAP, and Microsoft Office applications.
• Gather required information to be able to handle customer requests effectively.
• Work with factory personnel to expedite customer orders, facilitate order changes, and ensure on-time shipment.
• Inform customers regarding order status while proactively monitoring the order backlog.
• Other duties and projects as needed.

POSITION REQUIREMENTS

• Minimum associate’s degree.
• Excellent customer focus and skills with proven experience.
• Excellent written and verbal skills.
• Strong ability and desire to work within a collaborative team.
• Strong ability and desire to think critically, help identify process improvement areas, and work with others to get them resolved.
• Strong sense of urgency.
• Excellent attention to detail.
• Excellent organizational skills.
• Must be able to address multiple issues simultaneously and work well under pressure.
• Well-developed PC skills, especially with Microsoft Office applications; SAP experience a plus.

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.