Consultant - HR Solutions

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Your Key Responsibilities:

• Ticket based troubleshooting and problem solving within agreed KPIs. Managing and solving incidents logged into ticketing tool (Service Now) (2nd level support).
• Assessing severity, impact, and risk of incidents. Escalating to the management, when required.
• Act as the technical point of contact to analyse and fix the complex application and systems issues
• Root cause analysis together with the vendors and Konecranes internal specialists
• Perform configurations in the system based on functional and technical documentation
• Monitoring and maintenance of system integrations
• System testing and documentation
• Analysis and Reporting of support work, KPIs etc.
• Taking ownership as Major Incident Manager in times of critical/high priority tickets (major incidents) in your area
• Provide necessary support to colleagues during critical support situations
• Contribute in continuous improvement ideas for improving efficiency and overall teamwork
• Review all internal process documents and ensure they are up to date
• Ensure effective communication and rapport with all stakeholders
• Taking responsibility of Service Transitions for ongoing rollouts/developments
• Contributing in various SAP projects as per need and at client location as necessary
• Adhering to defined company policies, values and code of conduct
• Ensure way of working that complies with audit requirement

What We Expect From You:

• Must have configuration experience in SAP SuccessFactors
• Nice to have certification in SAP SuccessFactors
• Must have knowledge of integrations for SuccessFactors (SCPI)
• Must be comfortable with MS office (especially Word, Excel, PowerPoint) to work along and prepare the reports as and when needed
• Nice to have awareness of incident management process in a support environment with an ability to work for SLA & TAT based service delivery
• Nice to have knowledge about ITIL processes for Incident and Service Request Management
• Must have earlier exposure on 1 or 2 Implementation / Upgrade / Rollout / Support projects for SuccessFactors
• Must have excellent inter-personnel skills with a proven ability to work independently as well as in virtual global team
• Must have good communication and presentation skill
• Must be fluent in English, both verbal and written
• Nice to have experience in interacting with global clients
• Must have customer service-oriented approach to ensure end-user satisfaction
• Must have commitment to agreed targets and is consistently capable of meeting deadlines
• Must have capacity to work under pressure
• Must have analytical approach to problem solving
• Nice to have knowledge on RPA, Test Automation
• Nice to have awareness about ISO 14001, 45001 requirements
• Willing to travel based on organizational needs
• Willing to work in shifts / on-call when necessary

What We Can Offer You:

• Insight to world class IT Service Delivery.
• Competitive Salary and Work-Life balance
• Innovative and dynamic working environment
• Support of an excellent IT Service Delivery Team
• Possibility to work in leading crane building company with leading technology
• Opportunity to take part in SAP SuccessFactors rollouts and travel globally

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.