Trainee – Global IT Technical Support

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English 
We are looking for Trainee- Global IT Technical Support  

IT skills 

• 0-1 years of experience in Windows environment.

• Good knowledge of OS, Network and Applications. 
• Familiarity with iOS, Android, Windows and other mobile operating systems 
• Knowledge on SCCM is preferred. 
• Bachelor’s Degree in computer/IT field.  

Your key responsibilities:

• Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure. 
• Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required. 
• Adopt IT processes and policies during day to day support. 
• Handling IT project activities assigned to you. 
• Identify and communicate the problem areas based on the incoming incidents. 
• Assistance during User Acceptance Test 

Why join us?

We are a global company with history dating back to 1910 - with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you are able to use modern tools and technologies - while embracing agile methodologies and continuous learning and development.

What should you bring?               

General skills 

• Customer Service-Minded attitude. 
• Good Presentation and communication skills.  
• Ability to learn and share knowledge with other team members. 
• Be a good communicator and good listener within the team. 
• ITIL knowledge is preferred. 
• Ability to coordinate with multiple teams. 
• Willing to work in 24x7 shift environment. 
• Awareness of ISO 14001 & 45001 Standards

We offer our employees e.g.,

• Insight to the IT Service Delivery. 
• Training on supporting latest IT technologies in software & hardware domain. 
• Work life balance. 
• Innovative and dynamic working environment. 
• The support of an excellent IT Service Delivery Team. 
• Possibility to work in leading crane building company with leading technology. 
• Competitive Salary. 

Interested?
If this role sparked your interest, please submit your application on our career site. We will contact you after the application period at latest.

Have questions? Please contact the Global Talent Acquisition Specialist kanchan.mahajan@konecranes.com

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.