Trainee, Digitial Services AMS

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Our Digital Services team is now looking for a Trainee to join our group of IoT Application Maintenance Support specialists. Digital Services AMS Trainee is someone who will work together to support Konecranes Digital Services, which will enable our end customers to run their operations safely, environmentally friendly and with high productivity, helping them keep our machines running with high uptime and availability. We will train you to be able to take responsibility in making sure our services and operations run smoothly.

Your key tasks and responsibilities include:

• Providing support for our external as well as internal customers on crane and lifting equipment web portals
• Administration, troubleshooting support cases reported by digital service users
• Handle incidents, service requests and cases reported in ServiceNow
• Creation of knowledge articles based on issue troubleshooting
• Coordination with other application support teams, development teams, business stakeholders and customers
• Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, Problem management, etc. are met

The team and the organization you will join.
We at Konecranes Technologies organization are responsible for common core lifting components and concepts used in product designs, digital solutions that make our products smarter, and IT services that we use to run our harmonized and integrated business processes. The expertise of our people is wide; from IPR and Innovation Management, through Research, Design, Analytics and AI, all the way to IT Service Management.

The Digital Services AMS is part of the larger Digital Platform Development unit, responsible for the support of Konecranes Industrial Internet Platform as well as Digital solutions that serve both our customers and business processes. Konecranes Industrial Internet connects, gathers, analyses, and presents data from Konecranes built equipment and from the global field service IT system. Our Digital solutions include a multitude of web and mobile applications all built on latest software engineering solutions and address the key needs of our customers and businesses.

Why join to our team?

In our team you will have a job in a good spirited (our opinion, but true to us), cross organizational team. You will have a unique opportunity to support our industrial internet platform that we hope will change the lifting industry through the power of software! This position is possibility to work with Industrial Internet and digitalization initiatives at world-leading group of Lifting Businesses™. That means that the platforms that you will keep up supporting, will be serving a broad range of customers, including manufacturing and process industries, shipyards, ports, and terminals, around the globe. Is this something you would appreciate? Check the qualities we are looking for below and apply as soon as possible!

What you should bring:
To succeed in this position, you are expected to have:

•  Knowledge about ITIL and ITSM tool(s)
• Basic understanding of database & queries
• Analytical and problem-solving skills
• Customer service attitude / Customer centric communication approach
• Good communication skills (English) – Verbal, Written
• Good knowledge of computer networking and/or system testing skills
• Suitable education or degree (Bachelor’s degree in Computer Engineering/Information Technology)
• 0-1 Years in relevant field (IT Operations and Support)
• Willingness to learn
• Awareness of ISO 14001 & 45001 Standards

If you any questions related to skills and expertise required in this role, feel free to contact us on kanchan.mahajan@konecranes.com

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.