Technical Coordinator

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

We are recruiting a Technical Coordinator to join our team on a full-time, permanent basis, based at our office in West Bromwich.

This role is ideally suited to those from an engineering background, perhaps in a practical role, and looking to retain those skills and knowledge but working in an office environment with regular hours.

For us having an engineering background will provide the experience and insights to what's required in the field before attending a service/maintenance-related call.

Working in close collaboration with the Scheduler, the Technical Coordinator ensures our Service Technicians have the correct materials, equipment and instructions they need to repair or upgrade customers equipment and can perform the work safely before attending site.

You will report to the Operations Manager.

Main responsibilities will include:

• You'll review Service Requests and related paperwork for accurate descriptions, reviewing estimated hours/costs to ensure they are achievable, review correct asset details, consulting with Operations Manager or Field Supervisor.
• Using our in-house system, Siebel, you'll complete and monitor all the relevant documentation and activity relating the Service Requests
• You’ll update start and completion dates in Siebel based on anticipated delivery of materials, as well as monitoring the delivery of materials, and update team members and goods receipt when not automatically done by the system.
• Ensure the technical planning of the work enables delivery in achieving estimated sales revenue
• Regular review with the Scheduler based on Period Performance Report.
• Participation within the regular WIP meetings and implementation of actions.
• Ensure adherence to company warranty processes ensuring and cost-effective solutions.
• Ensure that all work planning follows our Life Saving Behaviours and customers specific site safety instructions, including written safety documentation.
• Remote support to Field Operatives in relation to the planned work activities.

What we are looking for in you:

• Applicable technical qualification in electrical/mechanical or higher engineering qualification
• Experience working in an engineering field
• Customer-oriented working both with customers and colleagues.
• Safety first attitude with a broad understanding of Health & Safety legislation.
• Understand profit and loss
• Priority-focused
• IT Skills

We offer:

• A competitive salary 
• Quarterly bonus
• Contributory pension scheme
• 25 days annual leave + bank holidays
• Employee Shares Save Scheme
• Employee assistance programme
• Retail, leisure and travel discounts
• Buy/sell holidays

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.