Process and Analytics Manager - Royersford, PA

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Position: Inside Sales: Process and Analytics Manager

 Address: 649 N Lewis Rd, Ste 200

Royersford , PA 19464

County - Montgomery

Job Responsibilities:

This position will be responsible for analyzing and finding areas of improvement for the inside sales. Ensuring that the inside sales team is following cadence on all sales cases and responding to any needed process adjustments. This position will report to the Director of Inside Sales.

Responsible for:

• Inside Sales Development
  • Standardization and execution of Inside Sales On-Boarding and Development Plans (both Sales and Technical Development).
    • Inclusive of CRM Standard Practices
    • Onboarding of ALL new employees in both PODS and remote locations
    • Service Review Excellence (training and quality assurance of)
    • Sales Fundamentals
    • Crane Fundamentals
• Workflow
  • Process and execution of OQ workload levelling to ensure every OQ is handled, and we maximize all opportunities to generate order growth (increase revenue per head)
    • Weekly communications management between IS and Branches
    • Issue resolution
    • Sales Case Management
      • Transferring of sales cases to Service Sales/Account Managers
      • Prevent sales cases from being “held onto” – all cases need to move forward
      • CRM Quality Excellence (all cases have all required next actions and dates)
• Data Analytics and System Responsibilities:
  • System upgrade management (CRM, Seibel, SAP) ensuring any system upgrades are seamless with no work interruption to the IS team
  • Standardization of the IS monthly reporting
  • Continuous improvement based upon analytics and feedback from front line managers
  • Analysing data and finding areas where the inside sales team will be able to improve on process.

Requirements:

     Education: Bachelor’s degree in business is preferred but equivalent experience will be accepted.

     Experience: Minimum of 2 years’ experience as a manager, however, equivalent experience, education, and           training will be considered. Must have demonstrated a strong understanding of Inside Sales Process and lea           leadership.  

    Other Requirements: Must be willing to travel 25% of the time.

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.