Operations Manager (Service Manager)

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

We are recruiting an Operations Manager to join our team based at our service office in West Bromwich.

 This role is essential to providing leadership and directing day to day operational field activities and operational control from a P&L perspective.

At the very top of our agenda is safety, this is both the safety of our people but also our customers; through our diligence, we offer unrivalled customer satisfaction, delivering the best possible service ensuring that the scope of agreed service is fulfilled and that it is on time. This role is best suited to those who are technical and like a blend of managing people as well as delivering great customer service.

 Your Key Responsibilities:

• Providing leadership and directs all day-to-day operational field activities within a service office relating to service requests.
• Accountable for field operative productivity, utilisation and availability ensuring that resource levels are matched to requirements and maintained at optimum levels
• Setting operational goals and expectations and then ensuring achievement through planning, coordination and performance management.
• Responsible for account management of a defined set of customers (outside of those customers with dedicated account management) within the service office ensuring customer satisfaction and delivery of regular business review.

What should you bring?

To be successful in this role, we are looking for candidates who ideally are qualified in an engineering discipline and have experience of working within the lifting equipment industry, as this provides a true insight into the health and safety aspect relating to cranes.

The role of the Operations Manager has direct reports (Service Technicians), so having previous line management experience is essential as well as being in customer-facing roles will help build long-lasting relationships both internally and externally. As we have previously mentioned, practising and leading safety is an essential part of everyday life here at Konecranes, so being a safety champion and having experience of this is extremely important to us. Finally, from a day-to-day operational perspective, having commercial awareness as well as being analytical and organised, will bring together all the required components to have a very successful and enjoyable career with us!

  In return for your valuable contribution to Konecranes we offer:

• A competitive salary
• Annual bonus
• Company car
• Pension, life assurance and income protection insurance
• Employee shares save scheme
• 25 days A/L + BHs
• Retail, leisure and travel discount
• Buy and sell holiday
• Enhanced maternity and paternity pay

Interested?

If you are inspired by this role and are looking for the next step in your career, we would love to hear from you!

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.