Manager (m/f/x) - Port Parts Customer Service

Konecranes moves the world – setting new standards in material handling.
With over 16,000 professionals in more than 50 countries, we are a global leader and trusted partner for various industries. Our solutions combine innovation, efficiency, and sustainability – optimizing daily operations and pioneering groundbreaking technologies.

Together, we shape the future.
Our people drive us forward with their passion and commitment. They grow with us – and we grow because of them. Every day, customers worldwide trust us to move what truly matters.

What we offer you:

• Comprehensive onboarding
• 30 days of vacation
• Home office and flexible working hours
• Employee stock ownership program
• Company car – also for private use
• E-bike leasing
• Extensive employee support programs (family insurance, health and retirement benefits, assistance with consumer issues, legal questions, or psychosocial concerns through external consultation services)
• Employee discounts (Corporate Benefits)
• Individual training and development opportunities
• Company pension plan
   

Your responsibilities:

• Take responsibility for the Quotation and Order Processing departments in the Port Parts Germany division – located in Würzburg, with teams in Düsseldorf and Langenhagen
• Manage the profit and loss statement for the division, keeping a close eye on all financial figures.
• Act as the primary contact person for customers, sales partners, and internal colleagues, handling both operational and strategic matters
• Lead, motivate, and develop a cross-location team with dedication and a forward-thinking approach
• Coordinate and optimize quotation and order processing, while advancing active quotation management in collaboration with the spare parts sales team
• Analyze metrics, create reports, and ensure the implementation and monitoring of critical KPIs.
• Shape the repair portfolio for spare parts alongside the Parts Product Management team
• Serve as the interface for material master data, reporting, and analysis
• Contribute to pricing strategy for product sales
• Implement strategy plans with your team and expand the product portfolio of Port Parts Germany
   

Your profile:

• Completed at least a 3-year vocational training program, e.g., as an Industrial Clerk, complemented by further qualifications such as a Business Administrator
• Several years of experience in a similar role, ideally with leadership and P&L responsibility
• Solid knowledge of international contract law and proficiency with SAP, MS Office, and CRM systems
• Clear and confident communicator – fluent in German and English, both written and spoken
• Team spirit, assertiveness, and a strong desire to celebrate shared successes
• Entrepreneurial mindset, responsibility, and exceptional analytical and planning skills
• High level of commitment and willingness to travel occasionally

Additional Information
Taking the first step is simple: Send us your resume – no cover letter needed! Apply directly online. We look forward to hearing from you!

For any initial questions, feel free to contact Aylin Özaydin at +49 211 71023456.

We kindly ask recruitment agencies and intermediaries to refrain from reaching out.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.