Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
POSITION TITLE: IT Help Desk Technician
REPORTS TO: Manager, IT Operations Sub-Region & On-Site Support
JOB PRINCIPAL RESPONSIBILITIES:
Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. As a result of a decision to fulfill support requirements in house, we are now looking for a first contact IT support person, based in Springfield Ohio, who will be part of a global team supporting end users both in the Americas and at times worldwide.
MAIN ACCOUNTABILITIES AND TASKS
- Provide technical support to regional facilities and users.
- Support the following platforms: Windows 10, Microsoft Office, Computers, Network Printers, and mobile devices.
- Desktop setup and support
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Escalates complex inquiries to appropriate IT personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in ticket system.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Performing other duties as assigned
Qualifications
EDUCATION: 2-year degree in Computer Science or related field.
EXPERIENCE:
- 2+ Years experience in a Help Desk role (preferably in a medium or larger company.)
- A customer oriented approach to problem resolution
- Experience supporting Windows 10/11 hardware in a Help Desk environment
- Experience supporting remote users in a distributed environment
- Experience with Office 365 suite
- Experience supporting iOS hardware (iPads/iPhones) in a helpdesk environment
OTHER REQUIREMENTS:
- Willingness to work varied overtime, with little to no advance notice as needed by circumstance.
- Must possess a valid drivers’ license with a safe driving record.
- Fluent in English as a working language, both written and verbal; bi-lingual in Spanish would be a plus.
- Interpersonal skills to interact with customers and team members
- Good communication skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- • Ability to work in a team environment
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Additional Information
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
