Frontline Manager, Port Services

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. 

Port Solutions is one of Konecranes’ main business areas, and it designs, manufactures, sells, delivers and services a wide variety of container handling cranes, shipyard cranes and lift trucks. A critical part of Port Solutions is Port Services, whose technical support team provides global support to internal frontline units and customers for complex retrofits and modernizations requiring technical expertise. 

Service Frontline is the global Port Services organization to ensure fast and first class service towards our customers. Our responsibility is to manage all our local Service Frontlines and Partners to assure the highest quality and support for our customers including continuous improved development of our service business globally.

We are now looking for a Frontline Manager, Port Services to consolidate and further expand the Port Services frontline activities in Italy.
 

• Solidify the current team and customer portfolio
• Identify and develop new business opportunities
• Management over the frontline organisation 
• Govern the local operations by taking control of productivity, costs, P&L and service quality
• Build up the team and skill levels
• Interface with the service network including suppliers, customers, community, Konecranes businesses and other stakeholders
• Keep track of customer satisfaction and improve service & spare parts business
• Harmonize local processes and reporting
• Implementation of the global Port Services strategy

• Good technical education with commercial ability
• Working experience in Port Services is desirable
• Previous experience of leading a service team
• Intercultural competence
• Excellent communication, interpersonal and negotiating skills
• Demonstrated leadership skills and target orientation to get results
• Fluent English and Italian
• Availability to travel globally

We offer you a challenging and interesting position in our company in a global multicultural environment. You will have the possibility to be part of a dynamic business with big growth ambitions and opportunities. This role reports to the Director of Port Service Mediterranean and can be based in Genova, or Parma region.

• To be part of a dynamic BU Port Services
• A managerial position within a newly organised BU
• Global group personal development and training opportunities
• Become a part of a great, dynamic and successful Team

If we have sparked your interest, please submit your application via Konecranes careers page. The deadline for application with 10.01.2025. Please note that we will start with interviews during the application period.

For further information, please contact Vicent Llado - Director, Port Service Mediterranean, email: vicent.llado (at) konecranes.com

For further information, please contact Katre Laan, Global Talent Acquisition Team Lead, katre.laan (at) konecranes.com. 

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.