Branch Administrator, Cranes Service

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

One of Konecranes' core competitive advantages is its highly skilled, motivated, and engaged employees. Our three core values – trust in people, total service commitment, and sustained profitability – form the foundation for all Konecranes employees. These values are the backbone of our company, guiding our decisions and priorities. They are integral to our identity and are reflected in our behaviour, leadership, operations, and activities.

We are currently seeking a Branch Admin who will be responsible for Account Receivables and Commercial activities and Processing of all orders received and timely invoicing.

Role and Responsibility:

Responsible for processes and associated procedures and business rules for the following:

• Account Receivables – Actions for all payment’s timely collection with close monitoring
• Strong coordination with internal teams such as Finance / Commercial Team, Service Planner and Distribution centre
• Effective communication with customers
• Commercial activities such as processing of BG, LC, Security Deposit, ISD, EMD Etc.
• Daily collection details for knocking off AR
• Ensuring invoice align with customer purchase order
• Credit note creation / Invoice cancellation
• Balance confirmation / Ledger sharing with customers
• Monthly documentation of Audit samples as per requirement
• Processing of all orders received and keeping close track until order is completed
• Periodic review and action on all open orders
• Advance Payment collection & Dispatch clearance from customers
• Voice of Customer – Actions for improving VOC response and NPS
• Create new agreement and new asset creation request
• Create charge line and sent to invoice to SAP & Close the completed SR in system
• Send the invoice to customer according to the term
• Managing Customer Master data & Assets Master data
• Support to Branch colleagues in case of commercial matters
• Other administrative tasks at Branch as required
• Any other duties as directed by the Branch Manager
• Awareness of ISO 14001 & 45001 standard

Reports To: Branch Manager
Education Required: Graduate 
Professional Experience Required (Max – Min.): 3-5 yrs.
KPI:
o    Account Receivables 
o    On time Invoicing
o    Improvement in VOC
o    Improvement in Asset Data Quality 
o    Timely processing of all orders

Competencies and Skills Required:
Coordination
Responsiveness
Customer Relation
Good Communication
Planning

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.