Assistant Service Technician

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes has three main business areas - Port Solutions, Industrial Cranes and Service. We at Service business provide industry-leading maintenance services for all types and makes of industrial cranes and hoists. Our objective is to improve the safety, productivity and sustainability of our customers' operations.

Service business is now looking to hire Assistant Service Technician who will be responsible for assisting Service Technician(s) as directed on all job functions related to performing preventive maintenance, inspections, corrective maintenance, retrofits, crane installation or commissioning.

Your key responsibilities:

• Assist with the performance of inspections, maintenance and repairs on cranes and hoists at varied customer locations, as directed.
• Assist performing a general post-repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane.
• Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns, if appropriate. Determine customer’s intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs.
• Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation.
• Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer’s signature and acceptance.
• Generate sales leads during service calls and report to service office, following established guidelines
• Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines
• Maintain regular communication with the service office and Planner, in accordance with established practices
• Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment, and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution
• Follow all established safety rules and procedures, including those established by the customer
• In addition, you might also perform other assigned duties or functions in line with the applicable delegation of authority.

Konecranes values highly safety and promotes “safety first” -mindset in all teams. Being part of our team, you will follow all safety related rules and procedures established in the company, including those established from the customer’s side. You will have responsibility also for complying with current requirements of the relevant OHS Acts, Regulations and applicable Health and Safety policies that aim at maintaining a safe workplace. You will report all hazards, incidents and injuries in accordance with legislation and company reporting practices. You will also have an opportunity to participate in our programs and assessments and to contribute to improving health and safety in the workplace.

What should you bring?

For this role we are looking for a person who is motivated to drive own professional performance and to take responsibility for continuous learning and self-development. It's also crucial that you are committed to behaviours that meet highest ethical standards and you are focused on cooperation and responding to the needs of customers.

We also expect you to have:

• Grade 12 (NQF level 4)
• 1 years technical work experience
• Electrical trade - beneficial
• Accreditation as Lifting Tackle Inspector (LTI) - beneficial
• Excellent level of computer literacy on complete Microsoft Office Behavioural Competencies
• Thinking in terms of profit and loss
• Ability to make timely effective decisions
• Building respect and managing conflicts constructively
• Openness to effective two-way communication, including feedback

Why join us?

With us, you will join the family of industrial service business that strives towards the goal of improving safety and productivity of our customers' operations.

For your valuable contribution to Konecranes we offer a competitive remuneration package, including medical aid, pension and life assurance + much more.

With us, you will work in a truly international working environment at a world-leading group of serving a broad range of customers, including manufacturing and process industries, shipyards, ports, and terminals. 
 

Interested?

Please submit your application by the 19 February 2025.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.