Administrator, GHRSC

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position description

The Administrator GHRSC is part of the Global HR Services team that ensures HR Shared Service runs the operations successfully and is error-free. 

We are looking for a self-motivated, enthusiastic person who has relevant experience of 1-4 years. Preferably a bachelor’s or master’s degree in Human Resources. This position will report to the Lead GHRSC

Your key responsibilities

• Provide full functional support for the defined service domain: Recruitment services
• Consult and support internal customers regarding People Center (Success Factor) usage by responding to customer queries coming via our HR ticketing, calls, and chat tool.
• Answer incoming tickets in Service Now in a professional and timely manner with high quality
• Providing support to Recruitment Service Line by working on various tickets received in ticketing tool.
• Working on Job Requisition/Position creation tickets, making changes in JRs, adding approval chains to JRs and additional support activities requests etc.
• Continuously contributing to process improvement and to developing the offer and service to maximize the value and increase business performance
• Communication with different stakeholders about relevant day-to-day activities
• Specific agreed services for designed countries including but not limited to various certificate services based on business needs or employee individual needs
• GHRSC communicate and information sharing with local human resources and business teams.

What should you bring?

• Previous experience in HR, Customer Services or Backoffice.
• Work fluently in English (written, spoken).
• Ability and interest with system and tools and have good Excel skills.
• Awareness of ISO 14001 & 45001 Standards

Skills & competences:

• Customer-oriented approach to ensure internal customer satisfaction.
• Service focused
• Interpersonal, communication, collaborative and presentation skills.
• Goal-oriented, dynamic and high sense of responsibility.
• Able to work well under pressure, self-reliantly.
• Team player

Education in HR field is preferred. (Bachelor's Degree in Human Resources or equivalent)

Why join us?

• Multi-country work exposure 
• Competitive Salary 
• Work life balance 
• Innovative and dynamic working environment 
• Possibility to work in a leading crane building company with leading technology 
• Opportunity to take part in Success Factor rollouts and system harmonization activities. 

Want to learn more about Konecranes and what your future colleagues have to say – visit our Career pages! https://www.konecranes.com/careers/konecranes-as-employer

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.