VP, Product Line Field Service

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position Summary

The Vice President, Product Line Field Service is a senior leadership role responsible for scaling, transforming, and future‑proofing the global Field Service business. This role drives growth, profitability, and competitive differentiation by shaping a modern, digitally enabled Field Service offering that delivers measurable customer value across the full asset lifecycle.

The VP, Product Line Field Service owns the end-to-end Field Service processes and product portfolio, from service concept and development through commercialization, lifecycle management, and continuous renewal. Working in close partnership with regional service organizations and Group Technology functions, the role ensures that Field Service offerings are globally scalable, data‑driven, and executable, combining global consistency with strong regional ownership.

Primary responsibility of this role is leading service transformation by advancing the service business model and product portfolio, integrating serviceability within Konecranes products, and promoting the uptake of digital, data-driven, and AI-enabled processes and services. These initiatives aim to enhance customer uptime, improve technician efficiency, and maximize lifecycle value.

Key Responsibilities:

• Lead the global Field Service product line and transformation, owning the end‑to‑end service processes and product portfolio from concept and launch through lifecycle management and renewal
• Drive growth and margin expansion through differentiated service offerings, innovative service business models, and strong commercial product leadership
• Shape and scale digital and data‑enabled services, including tools, platforms, and service processes that improve execution efficiency and customer outcomes
• Enable regional service organizations by defining scalable service models, processes, and offerings that balance global standards with local execution excellence
• Partner with Business Units and Group Technology to embed serviceability, maintenance concepts, and lifecycle thinking into equipment, solutions, and platforms
• Govern the development of service content and capabilities, including service manuals, technical documentation, training concepts, and digital learning assets
• Act as an interface between global team and regional service teams, ensuring alignment, adoption, and execution at scale
• Lead a global team managing service processes, digitalization, AI in service, field service offerings ranging from Service Agreements to Digital Services
• Champion continuous improvement and change, driving modernization of service processes, tools, and ways of working across the Field Service ecosystem

Requirements:

• Bachelor’s or master’s in engineering, Business, or a related field with over 10+ years of experience in Field Service, product management, industrial operations, or service‑led business transformation
• Proven track record in productizing, commercializing, and scaling technical or digital services, preferably in an industrial or engineering context
• Strong transformational leadership capability in complex, matrixed, and global environments
• Ability to translate customer needs, technology, and data into scalable service offerings and executable roadmaps
• Excellent stakeholder management and communication skills, with the ability to influence across regions and functions
• Solid portfolio, program, and change management experience

Interested?  

Additional information about this position can be obtained from Marko Äkräs, SVP, BU Service & Business Processes & Systems at marko.akras@konecranes.com

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.