Service Sales Rep

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Purpose:

Promotes and sells the organization's products and services to develop new business and acquire new customers.

Responsible for meeting assigned sales targets for repairs, retrofits, hoists and other light lifting equipment, spare parts, in-house repairs, general overhauls and consultation services for assigned areas or responsibility.

Main Responsibiliies:

• Promotes and sells the organizations products and services by means of calls, visits and presentations within an assigned geographic area / product range or list of customer accounts to achieve sales targets.
• Utilises current CRM systems in the sales process efficiently and reports on leads and sales activities regularly.
• Persues sales leads, visits existing and new customers, assesses customer needs and suggests appropriate products and services, respond to customer enquiries, negotiates prices and delivery times and concludes sales orders.
• Identifies, researches and contacts prospective customers and builds positive relationships generating future sales and repeat business.
• Refers detailed sales leads to the back office support team for clear and effective quotation preparation.
• Assists the back office support team with clear and effective quotation preparation as require.
• Refers customer feedback and information on competitor activity to appropriate contacts within the organization.
• Identifies leads for other business units, promotes cross selling activities and culture in the organization.
• Establishes annual, quarterly, monthly and weekly sales plans and prioritises and schedules own activities ensuring sales targets are met.
• Develops sales plans with key clients.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Participates in trade shows and conventions as and when required.
• Strict adherence to the organizations quotation and order receipt process flows in line with the sales handbook guidelines.
• Develop competency and use processes and tools provided for this role.
• Responsible for sales cases and/or account actions as needed to support activities generated or identified by inside sales, particularly for priority and protect and develop assigned accounts. Refer opportunities for other product types to relevant sales resources by creating sales cases.
• Responsible for cross-functional operations, ensuring all tasks are completed according to sales and marketing strategies. 
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;
• Participate in programs and assessments to improve health and safety in the workplace.
• Execute all functions in line with the applicable delegation of authority
• Perform other duties as assigned

Key Job Requirements:

Qualification/Education:

• National Higher Diploma (NQF level 6) 
• Valid driver’s license

Skills & Knowledge:

• 5+ years work experience in similar environment
• Experience in service and/or industrial equipments
• Must be able to work in confined spaces; elevated areas and at heights
• Must be able to travel locally and outside SA for operational requirements
• Proficiency with MS Office applications e.g., Outlook, Word, Excel, PowerPoint

Behavioural Competencies:

• Behaves according to highest ethical standards 
• Thinks in terms of profit and loss
• Anticipates and responds to the needs of customers
• Takes responsibility and drives performance
• Makes timely, well informed, effective decisions    
• Builds respect and cooperation and manages conflicts constructively
• Models effective two-way communication, including feedback
• Strives for continuous learning and self-development Good team spirit

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.