Service Planner

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

One of Konecranes' core competitive advantages is its highly skilled, motivated, and engaged employees. The Konecranes Planner generates service requests and assigns technicians. 

Our three core values – trust in people, total service commitment, and sustained profitability – form the foundation for all Konecranes employees. These values are the backbone of our company, guiding our decisions and priorities. They are integral to our identity and are reflected in our behaviour, leadership, operations, and activities.

We are currently seeking a Planner who is passionate about working in the Planning Department. In this role, you will be responsible for generating service requests and assigning technicians.

Your key responsibilities will include:

• Reviewing new agreements and verifying customer assets, associated service products, and material requirements.
• Planning the execution of existing agreements, reviewing job costs such as labor, material, and other expenses to ensure estimated profitability, applying agreed increases, and issuing notifications.
• Running the Agreement Due for Renewal report weekly and notifying branch management of agreements needing a more in-depth review on scope and price during renewal.
• Arranging sub-contractor services and equipment.
• Triggering the need for requisitions/purchases through Branch Admin.
• Generating service requests and assigning technicians.
• Reviewing charge lines of completed work before sending for invoicing.
• Handling planned activities like retrofits and planned repairs.
• Handling on-call activities.
• Defining material requirements for both planned and on-call activities.
• Awareness of ISO 14001 & 45001 Standards

Competencies and skills we expect for this role:

• Customer-focused with excellent communication skills.
• Organized and efficient.
• Ability to work in a dynamic and fast-changing environment.
• Basic technical knowledge.

• B.E in Mechanical, Electrical, or Electronics.
• 1 – 3 years of experience.

What we offer you: 

In return, we offer an exciting and challenging Planner position within a flexible working environment. As part of the Konecranes & Demag Industrial Services India team, you will provide value-added support locally and help deliver services in line with our Lifting People Strategy.

Please apply through www.konecranes.com/career.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.