Service Manager

One of Konecranes core competitive advantages is its highly skilled, motivated and engaged employees.

Our three core values – trust in people, total service commitment and sustained profitability – create a joint foundation for all Konecranes employees. They are the backbone of our company and guide our decisions and priorities. Konecranes values are a part of our identity and shown in our behavior – the values guide our leadership, operations and activities.

We are now looking for Service Manager for Vadodara – a West Branch of India who is passionate about working as a Service Manager. In this role, you will be responsible for operation management of Vadodara,West India location.

Your key role:

• Provide leadership and direct all operational field activities and resources including safety, customer satisfaction, operationally derived quoting/estimating, labor and resource planning, field operative productivity, material requisition/preparation, vehicle and equipment management, service request execution and project management.
• Sustains consistent profitability and growth in own area of responsibility as well as direct resources to continual improvement of key result indicators. Is responsible for customer satisfaction and client relationship management and development.
• Generates sales leads and operative quoting to the company through daily work and interaction with the customer - engages actively with the client.
• Ensures optimal quality and quantity of the service personnel in own area of responsibility. Co-operates with local educational institutes ensuring the future workforce.
• Responsible for working on all working capital issues with the regional controllers and ensuring adequate resources are devoted to risk management of working capital.
• Dealer and Affiliate development, quality check on deliveries through active participation.
• Awareness of ISO 14001 & 45001 Standards

Qualification and Experience: B.E (Electrical/Mechanical), 8-10 years of experience

Competencies and skills we expect for this role:

• CRM Siebel
• Field Service Siebel
• YourKonecranes.com (preferred)
• Voice of the customer

What we offer you:

In return, we can offer you exciting and challenging Service Manager position in Industrial Services West India team and with us, you will create value added services and connecting our customers as per our Lifting People Strategy.

Additional information:

Please apply through www.konecranes.com/career

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.