Senior Specialist, Global Key User-Efecte

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes Information Technology organization secures sustainable growth and operational excellence through IT Innovation and data insights. The service portfolio is wide; from IT services provided to enable Konecranes business processes, through Helpdesk, all the way to the business intelligence and analytics identifying new business opportunities.

We are seeking a highly experienced Senior Specialist – Global Key User-Efecte to join our Sales Tool Configuration Team. This role is ideal for professionals with a mechanical engineering background and a strong track record in leading enterprise-level offer and order process optimization.

As a functional expert, you will support the organization-wide implementation and development of the Efecte system across multiple units, aligning system capabilities with business needs. You will also provide consultancy for sales support process improvements, acting as a key link between business stakeholders and technical teams to drive end-to-end functional delivery for global, multi-brand sales operations.

Your key responsibilities:

• Analyse and translate complex business requirements into scalable and efficient sales tool configurations.
• Manage end-to-end offer/order management process flows, ensuring alignment with global standards and regional needs.
• Own configuration activities for sales tools (e.g., CPQ, pricing engines, quoting systems) based on product structures, rules, and brand strategies.
• Conduct gap analysis and As-Is / To-Be mapping to identify process improvement opportunities.
• Create and maintain functional specifications for reports, templates, interfaces, data mapping, and workflows.
• Lead all testing phases including unit testing, integration testing, UAT, and support during cutover and go-live phases.
• Troubleshoot and resolve functional issues related to tool configuration, offer/order logic, pricing, and data flow.
• Provide training, documentation, and user support for business stakeholders across regions.
• Collaborate with cross-functional teams including sales, product, IT, and global operations to drive system enhancements and process consistency.
• Ensure timely delivery and tracking of configuration changes, updates, and enhancements in coordination with release cycles.
• Manage support tickets, change requests, and contribute to continuous improvement of tool usability and performance.
• Awareness of ISO 14001 & 45001 Standards

What should you bring?               

A degree in B.E. / B.Tech or M.E. / M.Tech in Mechanical Engineering or related technical discipline, along with 7-15  years of experience in functional consulting, business systems analysis, or sales tool configuration roles.

Following skills/competencies are required in the position:

• Deep functional knowledge of sales and order management processes, including quoting, pricing, configuration, and order flow.
• Experience working in multi-brand, multi-region global environments with excellent communication, stakeholder engagement, and documentation skills.
• Hands-on experience with enterprise Sales Tools such as SAP SD, Oracle CPQ, Salesforce CPQ, or similar platforms.
• Strong understanding of engineering product structures, variant configurations, and their mapping into sales systems.
• Familiarity with mechanical/technical product configurations in a sales or manufacturing environment and knowledge of BOM (Bill of Materials), variant configuration, or CAD/PDM integrations with sales tools is a plus.
• Hands-on experience working with Offer and Order Engineering processes is a strong advantage.
• Experience using tools like JIRA, ServiceNow, Confluence, or equivalent for ticket and change management.
• Ability to work in agile or hybrid project environments.
• Analytical thinking and structured problem solving
• Functional ownership and accountability
• Adaptability to changing business and technical needs
• Customer-first mindset with a continuous improvement approach

What we offer to you?

• Competitive Salary
• Work-Life balance
• Innovative and dynamic working environment

Possibility to work in leading crane building company with leading technology

Why join us?

We are a global company with history dating back to 1910 - with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you can use modern tools and technologies - while embracing agile methodologies and continuous learning and development.

Want to learn more about Konecranes and what your future colleagues have to say? Visit our career pages on Konecranes Careers

Interested?
If this role sparked your interest, please submit your application at latest, on our career site. We will contact you after the application period at latest.

Have questions?

For any additional query please feel free to write -

harshita.agrahari@konecranes.com

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.