Planning Engineer

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Purpose:
Communicate with customers to arrange service/repair jobs, follow up parts delivery status and ensure all jobs are smoothly and completed on time for invoicing. 

Main Responsibilities:(Maintenance & Service)

• Review new agreements/service requests.
• Trigger the need for requisition/purchase in Siebel for all type of material or labor purchases.
• Arrange sub-contractor services and equipment’s.
• Generate service requests (SR) and work packages (WP) for on-call and warranty work.
• Assign work to field operatives through planning board.
• Review o job costs such as labor, expenses, and materials; review agreement profitability.
• Approve work so that charge lines are ready to admin for sending to invoicing.
• Execute all functions in line with the applicable delegation of authority.
• Perform other duties as assigned.
• Awareness of ISO 14001 & 45001 Standards

Qualification/Education:

• Diploma / Degree in Engineering

Skills & Knowledge:

• 2-3 years’ work experience in Service industries.
• Knowledge and experience of customer service and customer communication preferred.
• Proficiency with MS Office applications e.g., Outlook, Word, Excel,

Behavioural Competencies:

• Behaves according to highest ethical standards.
• Anticipates and responds to the needs of customers.
• Takes responsibility and drives performance.
• Makes timely, well informed, effective decisions.
• Builds respect and cooperation and manages conflicts constructively.
• Strives for continuous learning and self-development good team spirit.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.