Offer Support Engineer - Service

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

About the Role

The Offer Support Engineer plays a key role in supporting the external services sales team and project delivery managers by developing, preparing, and validating technical and commercial offers for customers. This role bridges the gap between customer requirements, technical feasibility, and commercial considerations, ensuring that proposals are accurate, competitive, and aligned with Konecranes strategy.

This role would be ideally suited to a person that has technical knowledge and an understanding of how Konecranes select and deliver our service products, including retrofits, new hoists, radio controls and other technical solutions.

Key Responsibilities

• Collaborate with the external sales team to understand customer needs, project specifications, and application requirements.
• Prepare and structure technical and commercial offers, including pricing, scope, and delivery terms.
• Ensure offers are compliant with company standards, policies, and customer requirements.
• Liaise with engineering, product management, and supply chain teams to validate technical solutions and cost structures.
• Confirm the equipment configured meets or exceeds the customers need
• Support the sales team during customer negotiations by providing technical clarifications and justifications.
• Maintain accurate records of offers, quotations, and supporting documentation within the CRM system.
• Track offer status and provide timely updates to sales managers and stakeholders.
• Identify opportunities to optimize solutions, improve competitiveness, and add value for customers.
• Support continuous improvement of offer tools, templates, and processes.

Skills, Qualifications & what’s required from you

• 5 years’ experience within the overhead crane industry.
• Previous experience in offer preparation, pre-sales engineering, or technical sales support preferred.
• Strong technical understanding of the industrial crane industry & associated products
• Ability to read manuals, electrical & mechanical drawings
• Excellent written and verbal communication skills.
• Proficiency in MS Office; experience with CRM and quotation tools is a plus.
• Detail-oriented, organized, and able to manage multiple offers and deadlines simultaneously.
• Ability to work closely with other teams including Sales, engineering and offer support teams
• Customer-focused mindset with strong problem-solving abilities.

What We Offer

• Competitive Salary
• Annual Bonus
• Contributory pension, life assurance and income protection insurance
• Remote working opportunity or office based if preferred
• 25 days annual leave, plus bank holidays
• Buy/sell holiday option
• Employee shares save scheme
• Retail, travel and leisure discounts
• Professional development opportunities and training.
• Collaborative, international working environment.
• Opportunity to contribute directly to business growth and customer satisfaction

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.