Manager, Product Support- Americas

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Manager, Product Support - Americas

Manage, develop and supervise the support of Konecranes Lift Trucks installed based of equipment through Konecranes Regional Support managers, Konecranes authorized distributors, and directly to Konecranes Key Account Customers to include Service & Repair of equipment, Technical training, Leadership of regional support team, and warranty reimbursement administration.

Focus on customer satisfaction and on Konecranes machines quality, to promote further business of new equipment and parts on a profitability manner.

• Work Assignments:
  Direction & Supervision of the following:
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  Assembly & Commissioning of new Konecranes Lift Trucks products to end users.
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  Implementation of factory-directed Service Bulletins and Fields Service Campaigns
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  In-Field service troubleshooting and repair of all KCLT installed products
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  Monthly reporting of Safety Incidents / Load Drops and all service-related issues which require factory support for resolution on a clear standardized manner.
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  Classroom and hands-on technical training for Distributors service teams
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  Warranty claims filing and processing ensuring Konecranes Warranty Policy is correctly interpret and processed.
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  Customer / Distributors visits to give technical advice and support the product to point out / generate business opportunities.
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  Evaluate, Monitor, and Develop Distributors capabilities to support KCLT products.
  Authority:
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  Hiring, Training and supervision of region´s support team
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  Plan travels to and from customer / distributors for Product Support functions
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  Ensure that Konecranes warranty policy of Konecranes Lifttrucks is properly applied.
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  Contribute with suggestions on developments of service against new demands, profitability criteria´s, as well as on-going improvement on quality.
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  Take decisions about service measurements in the field.

Area of responsibility: North / South / Central Americas & Caribbean

Requirements:
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Excellent communication skills, a commitment to teamwork, and Bi-lingual English / Spanish
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Advance skill level with Microsoft applications and SAP
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Project management skills & Problem / Conflict solving capabilities.
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10 years minimum experience on Machinery Aftersales support or similar industries; so to have a good Technical background (knowledge on hydraulic and electrical systems, engines and transmissions, spare parts manuals, etc.)
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Located in North America, with closed proximity to International Airport
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Availability to travel (local and international).

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.