Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Role and Responsibility:
- Responsible for service review content and process and for meeting assigned sales targets.
- Consult with each customer within two business days of service request completion via phone or Microsoft teams using Customer Portal ( Yourkonecraes.com)
- Activities assigned to this role include estimating, completion of operative quotes and customer follow up on quotations, especially for screen and select customers and unassigned customers.
- Reassign opportunities to other sales resources as appropriate. Develop competency and use processes and tools which are provided for this role.
- Refer opportunities for other products to other salespeople by creating sales cases
- Prepare and deliver technical presentations explaining products or services to customers and prospective customers
- Travelling to visit potential clients, , and maintaining existing, relationships with customers
- Persuading clients that a product or service will best satisfy their needs
- Offering after-sales support services
- Recording and maintaining client contact data
- Complete sales administration responsibilities, including developing and maintaining account profiles, utilization of sales information system; timely sales information reporting; timely and accurate paperwork completion.
- Achieve and continually build technical knowledge of products and services, technologies, operation and processes.
- Awareness of ISO 14001 & 45001 Standards
KPI:
- Achievement of Target
- Achievement of Commercial Targets viz. Margins, AR and AP
- Service Review Punctuality
- Conversion to Orders of Operative Quotes
- Development of the new Customers
Qualifications
Education Required: B.E (Mechanical/Electrical)/ Diploma (Mechanical/Electrical)
Professional Experience Required (Max – Min.): 3 - 4 yrs.
Competencies and Skills Required:
- Customer focused with excellent communication skills
- Organized and efficient Time Management Skills
- Team Player
- Negotiation Skill
- Presentation Skill
- Communication Skill
- Business Understanding
- Basic technical Knowledge
Additional Information
Work Environment (Office/Factory/Site): Office – 80%, Customer Meeting– 20%
Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
