CW Field Service Technician

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position: Field Service Technician

Department: Service

Reporting Line: Service Manager

Work location: Malaysia

Role Description:   

• Perform field service jobs as assigned and ensure that job execution results in customer satisfaction as  well as in compliance with all safety standards       
  
  Key Tasks :
• Perform assigned field service jobs and/or according to maintenance schedule in a timely manner and submit complete documentation to Service Engineer to ensure fulfilment of daily service tasks to  customers' satisfaction and in meeting department's sales targets
• Complete and submit service reports timely to department's coordinator for capturing of man hours and  travelling hours into SAP for analysis as and when required
• Conduct testing and equipment failure analysis on customers' equipment in order to improve and 
  stabilize equipment performance during service tasks assigned. This includes making recommendations  for parts whenever necessary
• Maintain allocated service tools and all Personal Protective Equipment (PPE) issued in accordance to  required EHS standards and company policies
• Maintain the upkeep of service facilities and service vehicles according to 5S standards and recommend  repair and servicing as and when required.
• Participate in periodic service and safety training as scheduled to ensure constant update of product  knowledge as well as to meet industry's EHS statutory requirements in carrying out related field activities
• Perform field activities according to EHS procedures and standards in order to achieve required safety  standards.
• Awareness of ISO 14001 and 45001 standards

Key Job Requirements

Qualification/Education: 

•          Min Certificate or Diploma in Electrical or Mechanical Engineering or related field

Professional Experience 

•          At least 2 year(s) of working experience in the related field.

Behavioral Competencies:

The statements in this Job Description are intended to describe in general, the nature of duties and work being performed in this position. They are not to be interpreted to be an exhaustive list of all responsibilities and activities required of the position. The content is subject to change from time to time and both parties are to ensure that content is revised when changes occur. 

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.