Customer Voice & Insights Specialist

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description 

We are now looking for a Customer Voice & Insights Specialist to join our global Voice of Customer (VoC) team as a one-year fixed-term substitute. In this role, you will support the day-to-day operation of our global VoC processes and help our frontline organisation in using customer feedback effectively. The role is based in Hyvinkää, Finland, and with flexible and hybrid working. On-site work in Hyvinkää is expected at least once a week, and more at the beginning to support onboarding. 

Voice of Customer plays an important role in how Konecranes understands and improves customer experience globally. You will work closely with colleagues around the world, supporting a wide VoC network and maintaining customer surveys across different customer touchpoints. You will also take part in developing surveys, reporting and VoC processes together with the team. You will join a small, dynamic and supportive team with a strong continuous improvement and customer‑centric mindset. 

Key responsibilities: 

• Maintain and update customer surveys in across different touchpoints. 
• Support the global Voice of Customer network with survey- and process-related questions. 
• Contribute daily VoC operations, including reporting, issue resolution and process guidance. 
• Support bug fixes and testing in close collaboration with IT. 
• Take part in developing surveys, reporting and VoC processes together with the team. 

To succeed in this role, you enjoy working with people and have a customer-centric mindset. You don't need to be a technical expert, we value a can-do attitude, willingness to learn and a proactive way of working. 

We hope you have: 

• A bachelor's or master's degree (business or other relevant background). 
• Fluency in written and spoken English; Finnish is an advantage. 
• Experience working with people in an international or cross‑functional environment. 
• Strong communication skills and an open, collaborative way of working. 
• Interest in working with systems, data and digital tools. 
• Good organisational skills and ability to take initiative in daily work. 
• Basic skills in Microsoft tools (e.g. PowerPoint, Excel, Word). 

The following are considered an advantage, but are not required: 

• Experience with survey tool Forsta. 
• Familiarity with agile ways of working. 
• Interest in working with AI supported tools. 

Why join us?

In this role, you will be part of a versatile and active Voice of Customer team that plays an important role in bringing customer experience closer to Konecranes’ business. You gain hands-on experience in global customer insight processes and tools. You will work at the intersection of customer insight and business, helping the organisation understand how customers feel and how this impacts business decisions. 

You will join a great and fun team that keeps joy in everyday work. The role offers close collaboration with frontline teams, IT and stakeholders across different countries and cultures, giving you the opportunity to grow and learn in an international environment. 

In addition, we offer:   

• Flexible and hybrid working with the possibility to work remotely. 
• Competitive salary and performance-based incentives, together with a comprehensive benefits package, including ePassi Welfare benefit, free gyms at our Hyvinkää and Espoo offices, and an insurance fund. 
• Konecranes cottages available for rent. 
• Multiple sports and leisure activities through Koneen Kerho ry, such as sports, networking, and cooking classes. 

Want to learn more about Konecranes and what your future colleagues have to say – visit our Career pages!  

Interested? 
If you are excited about customer experience and want to be part of our journey, we would love to hear from you. Please submit your CV and application by 24.5.2026 via the Apply –link.  

For further information about the role, you are welcome to contact Terhi Mannila, Head of Customer Voice and Insights via email at terhi.mannila@konecranes.com or by phone at +358 40 964 3542. 

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.