AR Officer

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position Summary

Handle the accounts receivable (AR) function for all customers, domestic and international, in compliance with Group objectives to maximize collection of payments.

Accountabilities and Responsibilities

• Provide assistance to FSSC regarding incoming payments allocation. Ensure all customers’ incoming payments are accurately and promptly processed into the SAP accounting system, including payments via EFT, credit card and cheque.
• Monitor and manage debt ageing, coordinate with the respective frontline staff / credit agency to chase collection of outstanding debts and provide necessary commentary to keep all relevant stakeholders updated with progress.
• Ensure the timely issue of statements of accounts, invoices, debit notes, reminders to customers to ensure efficient payment and debt recovery.
• Handle customer inquiries regarding billing issues.
• Escalate customers’ collection disputes to the staff responsible for servicing the customer, follow-up to ensure proper resolution of dispute and subsequent collection.
• Process and maintain Credit Blocks in Siebel and SAP upon request and advise requestor of the credit status of accounts so as to ensure constant update of status at all times.
• Maintain customer master data to ensure accurate and updated information is used for communication and invoicing.
• Reconcile customers’ statements of accounts to ensure all sales invoices are accurately recorded and all due invoices are received timely.
• Provide sufficient information in order to calculate and maintain accounts receivable provision files.
• Maintain sufficient notes for all overdue invoices in SAP collection module, detailed communications (emails, teams messages, meeting minutes...) for long outstanding invoices need to be documented for bad debts provision calculation purpose.
• Attend monthly AR internal meeting.
• Process portal claims for requested customers.
• Provide assistance to both internal and external auditors for AR related inquires.

• Basic accounting knowledge.
• Minimum 2 years’ experience in accounts receivable/collections or similar role.
• Demonstrated experience working with various computer systems and programs including Word, Excel and PowerPoint.
• Superior communication skills.
• Ability to plan work effectively.
• High level of accuracy and attention to detail.
• Superior organizational skills.
• Ability to work well both independently and in a team.
• Ability to work well under pressure.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.