Account Manager

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

JOB PURPOSE

The Service Sales Representatives are responsible for developing the given market area of service sales opportunities while developing business with existing customers, the Sales Representative will focus on selling planned repairs, modernizations, spare parts, consultation services and all lifting equipment as needed. The primary focus is to increase sales within new and existing customers while growing sales in targeted NEW market areas as directed by Management. Depending upon the local base of customers, there may be other Branch Sales resources that share the target markets. Promotes and sells the organization's products and services to develop new business and acquire new customers. 

KEY RESPONSIBILITIES

• Promotes and sells the organization’s products and services within an assigned geographic area, product range, or list of customer accounts to achieve sales targets. Utilizes current CRM systems in the sales process efficiently, and reports on leads and sales activities regularly.
• Pursues sales leads, visits existing and new customers, assesses customer needs and suggests appropriate products and services, respond to customer enquiries, negotiates prices and delivery times and concludes sales orders.
• Identifies, researches, and contacts prospective customers and builds positive relationships generating future sales and repeat business. Refers sales leads, customers feedback, and information on competitor activity to appropriate contacts within the organization. Identifies leads for other business units, promotes cross-selling activities and culture in the organization. 
• Establishes annual, quarterly, monthly, or weekly sales plans and priorities and schedules own activities ensuring targets are met. Develops sales plans with key clients.  Responsible for meeting assigned sales targets for repairs, retrofits, hoists, light lifting equipment (including monorails, jib cranes, air balancers, below-the-hook devices, etc.), spare parts, in-house repairs, general overhauls and consultation services.
• Responsible for sales cases and/or account actions as needed to support activities generated or identified by inside sales, particularly for priority and protect and develop assigned accounts.
• Responsible for meeting assigned sales targets for repairs, retrofits, hoists, light lifting equipment (including monorails, jib cranes, air balancers, below-the-hook devices, etc.), spare parts, in-house repairs, general overhauls and consultation services.
• Responsible for sales cases and/or account actions as needed to support activities generated or identified by inside sales, particularly for priority and protect and develop assigned accounts.
• Engage in various sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas
• Refer opportunities for other products to other sales resources by creating sales cases.
• Other duties as assigned by line manager
• Support Service review and OQ offer to follow closely with customer all about service sales process.
• Awareness of ISO 14001 and 45001 standards
• LOCATION: Ha Noi and Central Vietnam

• Educational requirements: Bachelor's degree

• Specialized requirements – Qualifications: Electrical / Business/ mechanical background

• Minimum 2 years of relevant experience in sales / engineer role.

• Microsoft Office

• Product Knowledge

• SAP Knowledge - Customer Service (CS) Module

• Customer Relationship Management (CRM)

• Contract Management

• Sales Costing

• Sales Negotiation

• Leading and Supervising

• Relating and Networking

• Presenting and Communicating Information

• Applying Expertise and Technology

• Delivering Results and Meeting Customer Expectations

• Language Skills: Basic English communication

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.