Planning Manager - Springfield , OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position Title: Planning Manager

Reports To: Office Operations Manager

Konecranes is seeking an individual with exceptional leadership and customer service skills to join our team as a Planning Manager. In this role, you will be overseeing service delivery of the district. You will be the direct manager of the Service Schedule Coordinators, Technical Service Coordinators, and the logistics team within the district. If you are a dynamic and resourceful individual, come start your journey with Konecranes!
 

Principal Responsibilities:

· Lead the district’s service coordinating organization, ensuring safe operations, premier customer satisfaction, and profitable growth.

· Directly manage, recruit, and onboard subordinates

· Establish training and development plans for direct reports

· Ensure all direct reports understand their responsibilities, necessary procedures and goals

· Manage the workload of direct reports. Coordinate with other Schedule Managers to “labor load” when necessary.

· Oversee all rework, warranty, install, and commissioning service requests within the district

· Conduct WIP reviews with Coordinators, and update local and district management when necessary

· Review any significant low performing service requests, perform root cause analysis, and implement actions to prevent the issues from reoccurring in the future

· Assist in the shaping of the new coordination organization: implement best practices, bring problems or issues to the attention of upper management.

· Proactively communicate with local and district management to improve operational efficiency

· Give feedback to local management on quality of inputs by field operatives into Siebel

· Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.

· Other duties as assigned.

EDUCATION: Bachelor’s degree preferred, prior equivalent experience and training will be considered.

EXPERIENCE: Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills and be able to prioritize tasks. Comfortable in an industrial environment. Willing to take on new and challenging tasks. Willingness to work overtime or additional hours as needed.

OTHER REQUIREMENTS: Must have a take charge attitude, be decisive and possess a high level of responsibility. Must be comfortable in a fast pace, growth-oriented environment.

*KCN

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.